Case Study—How NUVO Lettings Helped a Local Landlord Increase ROI by 20%

In a competitive rental market, even small improvements can make a significant impact on your bottom line. At NUVO Lettings, we’re passionate about helping landlords optimise their portfolios—because we’re landlords ourselves. In this case study, we’ll explore how we helped a property owner in Crewe increase their return on investment (ROI) by 20% in just one year, simply by applying our proactive management and cost-saving strategies.

1. The Challenge

Our client owned a three-bedroom property converted into an HMO. Despite a steady stream of tenants, the landlord noticed:

• Rising maintenance costs

• Frequent, short-term tenancies leading to higher turnover expenses

• Gaps in monthly cash flow due to late rent payments

They reached out to NUVO Lettings looking for a solution that would stabilise income, reduce overheads, and ultimately boost profitability.

2. Our Approach

After an in-depth consultation, we developed a plan tailored to the landlord’s needs. Key priorities included:

• Streamlining maintenance processes to cut unnecessary costs

• Improving tenant screening and retention to reduce churn

• Introducing automation for rent collection and reporting

Because we’re landlords ourselves, we knew where to focus our efforts and how to implement changes without disrupting the tenants’ living experience.

3. Implementation

Proactive Maintenance:

We scheduled regular inspections and established relationships with trustworthy local contractors. By catching issues early—like minor leaks—we prevented them from escalating into major (and costly) repairs.

Tenant Retention Strategies:

From the outset, we improved communication by offering an online portal for maintenance requests and updates. This transparency built trust with tenants and encouraged them to stay longer, thus reducing costly vacancy periods.

Automated Rent Collection:

Using a digital platform, we streamlined rent payments and reminders. Late rents dropped significantly, which stabilised the landlord’s monthly cash flow and eliminated much of the stress associated with chasing overdue payments.

4. The Results

Just twelve months after partnering with NUVO Lettings, the landlord saw:

• 20% Increase in ROI – Thanks to fewer vacancies, reduced maintenance costs, and consistent rent collection.

• Better Tenant Satisfaction – Tenants appreciated faster response times and clear communication, leading to longer tenancies.

• Stronger Cash Flow – With a predictable income stream, the landlord felt more confident reinvesting in property upgrades, further boosting the property’s appeal.

5. Conclusion

By leveraging our first-hand landlord experience and focusing on proactive, tech-driven solutions, we helped this client turn a good investment into a great one. Whether you own a single let, an HMO, or multiple flats, our dedicated team at NUVO Lettings can tailor a management plan to maximise your returns.

Ready to see similar results for your property? Call us on 01270 295532, book a call, or email info@nuvolettings.co.uk. We look forward to helping you grow your rental income and achieve peace of mind in today’s ever-changing market.